Reference

Legal terms for your infitoto account

infitoto sets out clear Legal terms for account access, personal data, wallet records and policy requests before you enter the lobby.

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infitoto Legal terms for your infitoto account
POLICY HELP

Where to ask about Legal terms

A clear support route helps when a Legal question affects your account or payment record.

Account access For a Legal question about phone verification, eligibility or a blocked account step, use the support route shown beside your account access area. Include your registered phone detail so we can match the request without requesting your password.
Payment records If a DANA, OVO, GoPay, QRIS, bank transfer or virtual account record needs checking, send the transaction reference through the displayed support contact. We can compare the payment entry with your account history and explain the next policy step.
Policy requests For a request to correct, remove or clarify personal data, identify the account detail involved and use the Legal contact route. We may ask for verification before changing records, helping us avoid making an alteration for the wrong account.
DATA PRACTICE

How we handle your Legal requests

Legal handling is tied to practical account controls rather than broad promises. We separate profile details from payment references where our records allow, restrict account actions behind phone verification and use cookie…

Account data

We use the details attached to your account to provide access, match phone verification and answer Legal requests. When you contact us, share only the information needed to identify the record, such as your registered phone detail or transaction reference.

Payment evidence

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us trace a payment question. We review the matching account entry rather than asking for a wallet password, card secret or complete banking credentials.

Cookies

Cookies can support sign-in continuity, security checks and the settings you select in your browser. You can adjust browser cookie controls, although restricting necessary cookies may affect the account path or prevent some Legal preference settings from saving.

Account security

Phone verification is required before account access is completed, and we do not ask for your password through a support message. If a message requests wallet credentials or a verification code outside the account path, do not provide it.

Record retention

We retain account, security and payment records for as long as needed for the stated service, dispute handling and applicable Legal duties. A deletion request may therefore remove usable profile details while certain transaction records remain restricted.

Change requests

To request a correction, access copy or removal of eligible data, use the Legal contact route with the account detail concerned. We verify the requester first, explain any limits, and record the decision against the relevant account.

Answers before you open an account

These Legal answers cover the questions we expect you to ask before using an infitoto account from Indonesia. They explain access, personal data, cookies, payment references and requests for changes, with the account path kept separate from any decision about eligibility.

Access depends on local law and the location connected with your account. You must follow the account path and complete phone verification before access is completed. If your location or circumstances are not supported, we may restrict access rather than treat eligibility as automatic.

We may use your account details, reachable phone number, verification status and relevant payment references to manage access and answer Legal requests. For a DANA, OVO, GoPay or QRIS question, a transaction reference can help us locate the record without requesting your wallet password.

Yes. Use the Legal contact route shown in the account area and identify the data you want reviewed. We verify the requester before providing or changing information, then explain whether the request can be completed or whether a security or transaction record must remain.

Cookies can support sign-in continuity, security checks and saved preferences. You can change cookie controls in your browser, but blocking necessary cookies may interrupt phone verification, prevent settings from saving or limit parts of the account access path.

We may retain references connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. These records help match a payment to the correct account, investigate a status question and address disputes without asking for private wallet or banking credentials.

You can submit a removal request through the Legal contact route. We first confirm that you control the account, then assess which information can be removed. Some security, dispute or transaction records may need to remain for an applicable policy duty.

Use the support contact displayed on the account or public account page and describe the restriction, your Indonesia location and the account detail involved. Do not send a password or wallet code. We will identify the relevant Legal reason and explain the available next step.

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